WhatsApp lines

Move a WhatsApp line to another part of the product

crm_phones.whatsapp_lines.set_destination

Moves a WhatsApp line (the id crm.lines.list returns) to another destination: crm (the CRM inbox) or support. Its conversations move with it (each inbox filters by line). A line that feeds an active CRM lead source cannot move (line_has_active_lead_source): delete the source first, or it would keep creating leads from messages nobody sees in the CRM. Idempotent: moving it to the destination it already has changes nothing (changed=false). Returns from, to and changed. Requires edit access to Phones.

Scope

crm_phones:write

Permission

Edit in the module

MCP tool

crm_phones_whatsapp_lines_set_destinationOn the full surface; on the compact one, mb_execute_operation with id: "crm_phones.whatsapp_lines.set_destination".

Declared cost: up to 2 reads and 1 writes per call (they count against the daily quota).

Parameters

Response

Errors

Example

curl -X POST "https://api.mb-suite.com/v1/crm/lines/{line_id}/destination" \
  -H "Authorization: Bearer $MB_API_KEY" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: $(uuidgen)" \
  -d '{
  "destination": "crm"
}'

Try it with your test API key

With a test API key the request always goes to your practice organization: example data you can reset.

curl -X POST "https://api.mb-suite.com/v1/crm/lines/{line_id}/destination" \
  -H "Authorization: Bearer $MB_TEST_KEY" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: $(uuidgen)" \
  -d '{
  "destination": "crm"
}'