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API reference

Inbox

55 operations

Items

GET/v1/social-inbox/itemsList Social Inbox items (comments, direct messages, mentions)GET/v1/social-inbox/items/{item_id}Get one Social Inbox item GET/v1/social-inbox/items/countsCount Social Inbox items per folder GET/v1/social-inbox/items/{item_id}/conversationGet the conversation of a Social Inbox item GET/v1/social-inbox/items/{item_id}/auditList the audit trail of a Social Inbox item POST/v1/social-inbox/items/{item_id}/replyReply to a comment, mention or DM in the Social Inbox POST/v1/social-inbox/items/{item_id}/archiveArchive a Social Inbox item POST/v1/social-inbox/items/bulk/archiveArchive many Social Inbox items POST/v1/social-inbox/items/{item_id}/restoreRestore an archived Social Inbox item POST/v1/social-inbox/items/{item_id}/readMark a Social Inbox item as read or unread POST/v1/social-inbox/items/{item_id}/assignAssign a Social Inbox item to a person or an AI Community Manager POST/v1/social-inbox/items/bulk/assignAssign many Social Inbox items POST/v1/social-inbox/items/{item_id}/take-ownershipTake over a Social Inbox thread (from the AI)POST/v1/social-inbox/items/{item_id}/snoozeSnooze a Social Inbox item until a time POST/v1/social-inbox/items/{item_id}/unsnoozeBring a snoozed Social Inbox item back now POST/v1/social-inbox/items/{item_id}/resolveMark a Social Inbox item as resolved (or reopen it)POST/v1/social-inbox/items/bulk/resolveMark many Social Inbox items as resolved POST/v1/social-inbox/items/{item_id}/spamMark a Social Inbox item as spam (or not)POST/v1/social-inbox/items/{item_id}/labelsSet the labels of a Social Inbox item

Internal notes

GET/v1/social-inbox/items/{item_id}/notesList the internal notes of a Social Inbox item POST/v1/social-inbox/items/{item_id}/notesAdd an internal note to a Social Inbox item DELETE/v1/social-inbox/items/{item_id}/notes/{note_id}Delete an internal note of a Social Inbox item

Threads

GET/v1/social-inbox/threadsList Social Inbox threads GET/v1/social-inbox/threads/{thread_id}Get a Social Inbox thread with its messages

Labels

GET/v1/social-inbox/labelsList Social Inbox labels POST/v1/social-inbox/labelsCreate a Social Inbox label PATCH/v1/social-inbox/labels/{label_id}Rename or recolor a Social Inbox label DELETE/v1/social-inbox/labels/{label_id}Delete a Social Inbox label

Saved replies

GET/v1/social-inbox/snippetsList the saved replies (snippets) of the Social Inbox GET/v1/social-inbox/snippets/{snippet_id}Get one saved reply (snippet)POST/v1/social-inbox/snippetsCreate a saved reply (snippet)PATCH/v1/social-inbox/snippets/{snippet_id}Update a saved reply (snippet)DELETE/v1/social-inbox/snippets/{snippet_id}Delete a saved reply (snippet)

Rules

GET/v1/social-inbox/rulesList Social Inbox automation rules GET/v1/social-inbox/rules/{rule_id}Get one Social Inbox automation rule POST/v1/social-inbox/rulesCreate a Social Inbox automation rule PATCH/v1/social-inbox/rules/{rule_id}Update a Social Inbox automation rule POST/v1/social-inbox/rules/{rule_id}/enabledTurn a Social Inbox rule on or off POST/v1/social-inbox/rules/reorderReorder Social Inbox rules DELETE/v1/social-inbox/rules/{rule_id}Delete a Social Inbox automation rule

AI team positions

GET/v1/social-inbox/positionsList the AI team of the Social Inbox GET/v1/social-inbox/positions/{position_id}Get one AI team position of the Social Inbox POST/v1/social-inbox/positionsCreate an AI team position in the Social Inbox PATCH/v1/social-inbox/positions/{position_id}Update an AI team position of the Social Inbox POST/v1/social-inbox/positions/{position_id}/enabledTurn an AI team position on or off POST/v1/social-inbox/positions/reorderReorder the AI team of the Social Inbox POST/v1/social-inbox/positions/{position_id}/archiveArchive an AI team position of the Social Inbox

Settings

GET/v1/social-inbox/configGet the Social Inbox configuration PATCH/v1/social-inbox/configUpdate the Social Inbox sources and team

Connected accounts

GET/v1/social-inbox/connectionsList the accounts connected to the Social Inbox

Analytics

GET/v1/social-inbox/performanceGet the Social Inbox team performance

CRM

POST/v1/social-inbox/items/{item_id}/crm/sendSend a Social Inbox direct message to the CRM POST/v1/social-inbox/items/{item_id}/crm/linkLink a Social Inbox direct message to an existing CRM record POST/v1/social-inbox/items/{item_id}/crm/unlinkReturn a direct message from the CRM to the Social Inbox POST/v1/social-inbox/items/{item_id}/crm/prospectCreate a CRM prospect from the author of a comment